Refund and Cancellation Policy

Last updated: July 31, 2026

Rubies are a one-time purchase of digital currency used inside Pining. There is no subscription, so there is nothing to cancel — you are charged only when you buy a ruby pack.

When you can get a refund

Within 14 days of a purchase, we refund the rubies from that purchase that you have not yet spent. Refunds are issued to the original payment method, and the refunded rubies are removed from your balance.

Rubies you have already spent cannot be refunded. Spending a ruby sends a message and generates a reply, which is delivered immediately and cannot be returned. If you bought 1,100 rubies and spent 100 of them, you can be refunded for the remaining 1,000.

Beyond 14 days

We may still refund unspent rubies at our discretion — for example if the service was unavailable, if you were charged twice, or if we close your account for a reason other than a breach of our terms. Write to us and explain what happened.

When we may decline

• The rubies have already been spent.
• The account was suspended for breaking our Terms of Service.
• The request is a pattern of buying and refunding repeatedly.

How to request one

Email jongbeomlee@salesmap.kr from the address on your account, with the date and amount of the purchase. We reply within 3 business days. Once approved, we refund to your original payment method through PayPal, and the refund typically appears on your statement within 5–10 business days depending on your bank or PayPal balance.

Your statutory rights

Nothing in this policy limits rights you have under consumer law where you live, including rights under the Act on the Consumer Protection in Electronic Commerce of the Republic of Korea.